Returns · Caplifi Technologies

Returns & refunds

Buy with room to decide. If ALMI or Caplifi product is not useful, we refund under the rules below.

14-day money-back on digital products including Builder Pro. No argument.

Fast version

Builder Pro and other digital products: full refund within 14 days of purchase.
Subscriptions (Care, Cosmic, Regulars, etc.): cancel anytime; full refund of the latest charge if you ask within 14 days of that charge.
Support sessions: full refund if cancelled at least 24 hours ahead.
Custom / workshop deposits: refundable until work starts.

How to request a refund

Email matthew@caplifi.com from the checkout email.
Include product name, purchase date, and Stripe receipt if you have it.
Refunds go to the original payment method (usually 5–10 business days at your bank).

Digital products (one-time)

Including Builder Pro Report and other one-time digital checkout items.

Full refund within 14 days of the charge.
No file to ship back.
Failed delivery: we refund or re-send immediately (not limited to 14 days).

Subscriptions

Cancel anytime. Access runs through the paid period unless you want an immediate refund.
Unhappy with a period? Email within 14 days of that charge for a full refund of that charge.
Confirmed cancels stop future billing.

Sessions, workshops, custom, hardware

Sessions: full refund 24h+ before; inside 24h we reschedule once free or refund 50%; our fault = full refund.
Deposits: full refund until work starts; after start, unused prepaid balance is refundable.
Hardware not shipped: full refund. Unused sealed hardware: 14 days from delivery.

Not covered

Promises that your business will earn a specific amount (the report is a plan, not a warranty of revenue).
Third-party tools you buy elsewhere.

Full Caplifi house copy also lives at caplifi.com/returns.html.

Contact: matthew@caplifi.com · Updated July 15, 2026